Frequently Asked Questions
Find answers to common questions about shopping with Khayao.
Ordering & Payment
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, Apple Pay, Google Pay, and Shop Pay.
Is it safe to use my credit card on your site?
Yes! We use industry-standard SSL encryption to protect your payment information. Your data is secure with us.
Can I modify or cancel my order after placing it?
If you need to modify or cancel your order, please contact us immediately at contact@khayao.com. Once an order has been processed and shipped, we cannot make changes, but you can return it according to our return policy.
Do you offer gift cards?
Yes! Gift cards are available for purchase on our website and make the perfect gift.
Shipping & Delivery
How long will it take to receive my order?
Standard shipping takes 5-7 business days, express shipping takes 2-3 business days, and overnight shipping takes 1 business day. Processing time is 1-2 business days.
Do you ship internationally?
Yes, we ship to select international destinations. Shipping rates and delivery times vary by location.
How can I track my order?
Once your order ships, you'll receive a tracking number via email. You can use this to track your package on the carrier's website.
What if my package is lost or damaged?
If your package is lost or arrives damaged, please contact us at contact@khayao.com with your order number and photos (if damaged). We'll resolve the issue right away.
Returns & Exchanges
What is your return policy?
We offer 10 days returns on eligible items. Items must be unused, in original condition with tags attached. See our full Return Policy for details.
How do I start a return?
Contact us at contact@khayao.com with your order number and reason for return. We'll provide a return authorization and shipping label.
How long does it take to get my refund?
Refunds are processed within 5-7 business days after we receive your return. Please allow 5-10 business days for the refund to appear in your account.
Can I exchange an item for a different size or color?
Yes! Contact us to arrange an exchange. Exchanges are subject to product availability.
Products & Availability
How do I know if an item is in stock?
If an item is available for purchase on our website, it's in stock. Out-of-stock items will show as unavailable.
Will you restock sold-out items?
We restock popular items when possible. Sign up for email notifications on product pages to be alerted when items are back in stock.
Do you offer wholesale or bulk pricing?
For wholesale inquiries, please contact us at contact@khayao.com with details about your business and order quantity.
Account & Privacy
Do I need an account to place an order?
No, you can checkout as a guest. However, creating an account allows you to track orders, save addresses, and checkout faster.
How do I reset my password?
Click "Forgot Password" on the login page and follow the instructions sent to your email.
How is my personal information used?
We respect your privacy and only use your information to process orders and improve your shopping experience. See our Privacy Policy for full details.
Still Have Questions?
If you can't find the answer you're looking for, please don't hesitate to contact us at contact@khayao.com. Our customer service team is happy to help!