Shipping policy

At Khayao, we want to make your shopping experience as smooth as possible. Here's everything you need to know about shipping and returns.

Shipping Information

Thank you for shopping with Khayao! We're committed to getting your order to you quickly and safely.

Processing Time

Orders are typically processed within 1-2 business days (Monday-Friday, excluding holidays). You will receive a confirmation email once your order has been shipped with tracking information.

Shipping Methods & Rates

Standard Shipping (5-7 business days): Free
Express Shipping (2-3 business days): $12.99
Overnight Shipping (1 business day): $24.99

Free standard shipping on orders over USA & Canada

International Shipping

We currently ship to select international destinations. Shipping rates and delivery times vary by location. International customers are responsible for any customs duties or taxes.

Tracking Your Order

Once your order ships, you'll receive a tracking number via email. You can track your package through our shipping carrier's website or visit our Track Your Order page.

Shipping Restrictions

We are unable to ship to P.O. boxes for express or overnight delivery. Please provide a physical address for these shipping methods.

Return & Exchange Policy

Your satisfaction is our priority. If you're not completely happy with your purchase, we're here to help.

Return Window

You have 72 hours from the date of delivery to return eligible items for a refund or exchange.

Eligibility

To be eligible for a return, items must be:

Unused and in the same condition as received
In original packaging with all tags attached
Accompanied by proof of purchase (order confirmation or receipt)

Non-Returnable Items

The following items cannot be returned:

Final sale or clearance items
Gift cards
Personalized or custom-made products
Items marked as non-returnable at time of purchase

How to Return

Step 1: Contact us at contact@khayao.com with your order number and reason for return
Step 2: We'll provide you with a return authorization and shipping label
Step 3: Pack your item securely and ship it back using the provided label
Step 4: Once we receive and inspect your return, we'll process your refund within 5-7 business days

Exchanges

If you need a different size or color, we're happy to help! Contact us to arrange an exchange. Exchanges are subject to product availability.

Refunds

Refunds will be issued to your original payment method. Please allow 5-10 business days for the refund to appear in your account after processing.

Return Shipping Costs

Return shipping is free for defective or incorrect items. For all other returns, a $5.99 return shipping fee will be deducted from your refund.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at contact@khayao.com with photos. We'll arrange a free return and send a replacement or issue a full refund.